How important are training and skills upgrading, and how do they impact productivity?

CEO 101

Reply from Ms Chong Phit-Lian, Chief Executive Officer, Jetstar Asia

Jetstar Asia believes in continual training and skills upgrading for our staff, especially for cabin crew who represent the airline and are the ones in closest contact with our customers. This year, we have three experienced cabin crew undergoing the WSQ Diploma in Tourism. When staffs have the opportunity to upgrade themselves, they feel valued and become more efficient at work. The “feel-good” factor can clearly translate into their service towards passengers, which is important in the service industry. Also, the diploma they obtain can help them provide better customer relations and also advance their career when they stop flying.

From TODAY, Succeed – Monday, 20-April-2009