How important are training and skills upgrading, and how do they impact productivity?

CEO 101

Reply from Ms Chong Phit-Lian, Chief Executive Officer, Jetstar Asia

Jetstar Asia believes in continual training and skills upgrading for our staff, especially for cabin crew who represent the airline and are the ones in closest contact with our customers. This year, we have three experienced cabin crew undergoing the WSQ Diploma in Tourism. When staffs have the opportunity to upgrade themselves, they feel valued and become more efficient at work. The “feel-good” factor can clearly translate into their service towards passengers, which is important in the service industry. Also, the diploma they obtain can help them provide better customer relations and also advance their career when they stop flying.

From TODAY, Succeed – Monday, 20-April-2009

CEO 101

How important is training and skills upgrading to your company, and what’s the impact on productivity?
Ms Fiona Walker, Principal Director, Julia Gabriel Centre for Learning & Chiltern House

Continuous learning is a cornerstone of our philosophy. We strongly believe that the best teachers are lifelong learners, and ongoing training is given a priority in annual budgets. Education is a field where one must be up-to-date on recent research findings, changes to the education system as well as new pedagogy. By supporting continuous learning and professional growth, all staff feel energised and are better able to engage their students. Teaching is a passion for many in this company, and to be nourished by regular training from other professionals enables our teams to remain at the forefront of what we do.

From TODAY, Business - Monday, 13-April-2009