CEO 101, from Canon CEO

How do you motivate your staff, especially in these economic times?

MR SATOSHI KIMURA, PRESIDENT AND CEO
SOUTH AND SOUTH-EAST ASIA, CANON :

The unprecedented nature of the current crisis makes employee morale-boosting measures an imperative. While I believe that senior management has a vital role to play in motivating staff, it is important to cultivate a corporate culture that permits self-motivation. Canon has put in place measures that are constantly helping our staff to keep a positive attitude. For example, we have incorporated a unique feedback feature in our operations model that allows customers to express their appreciation to our staff for the services rendered. Positive reinforcement like a kind word of praise goes a long way in helping employees to stay motivated.

From TODAY, Succeed
Monday, 30-March-2009